Terms of Service

Agreement governing your use of Zeng Technologies services

These Terms of Service ("Terms") govern your use of the Zeng Technologies website (https://azeng.dev), services, products, and offerings ("Services"). Zeng Technologies is a DBA of ZENG VENTURES LLC. By accessing or using our Services, you agree to be bound by these Terms.

Relationship to ZENG VENTURES LLC

Zeng Technologies operates under ZENG VENTURES LLC. These Terms are specific to Zeng Technologies services and should be read in conjunction with the ZENG VENTURES LLC Terms of Service. In the event of any conflict between these Terms and those of ZENG VENTURES LLC, the terms of ZENG VENTURES LLC shall prevail.

Services Offered

Zeng Technologies provides technical services including but not limited to:

  • Technical consulting
  • Web development
  • Software development
  • System architecture
  • Technology implementation
  • IT support services

The specific details, deliverables, and expectations for any project will be defined in a separate Statement of Work or Service Agreement between you and Zeng Technologies.

Project Engagement Process

  1. Initial Consultation: All projects begin with an initial consultation to determine the scope, requirements, and feasibility.
  2. Proposal: Following the consultation, we will provide a detailed proposal outlining the project scope, timeline, and cost.
  3. Agreement: Before work commences, both parties must sign a formal agreement or Statement of Work.
  4. Development: We will complete the project according to the agreed-upon specifications and timeline.
  5. Delivery: Upon completion, we will deliver the project as specified in the agreement.
  6. Support: Post-delivery support terms will be specified in your service agreement.

Client Responsibilities

To ensure successful project completion, you agree to:

  • Provide accurate and complete information about your requirements
  • Review and provide feedback on deliverables in a timely manner
  • Make designated personnel available for meetings, decisions, and approvals
  • Provide necessary access to systems, accounts, and information required to complete the work
  • Pay all invoices according to the payment terms specified in your service agreement

Intellectual Property Rights

Your Content

You retain all ownership rights to any content, data, or materials you provide to us ("Client Content"). You grant us a license to use, modify, and incorporate Client Content as necessary to provide our Services.

Our Deliverables

Upon full payment for our Services, and unless otherwise specified in your service agreement:

  • You will receive ownership rights to the final deliverables created specifically for you
  • We retain ownership of all pre-existing materials, tools, frameworks, and methodologies used in creating your deliverables
  • We reserve the right to use non-confidential aspects of our work for portfolio, marketing, and demonstration purposes

Technical Development Standards

All development work performed by Zeng Technologies adheres to industry best practices including:

  • Secure coding practices
  • Responsive design principles
  • Accessibility standards where specified
  • Performance optimization
  • Version control and proper documentation

Service-Specific Terms

Web Development

Website maintenance and hosting are not automatically included in development projects unless explicitly specified in your service agreement. Post-launch support and maintenance may be available as separate service offerings.

Software Development

Unless otherwise specified, we provide a 30-day warranty period for custom software to address bugs and issues directly related to the original specifications. Enhancements and new features are not covered by this warranty.

Consulting Services

Consulting services are provided as professional advice only. Implementation of recommendations is at your discretion and responsibility unless implementation services are specifically included in your service agreement.

Service Level Expectations

Response time for support inquiries depends on the support tier specified in your service agreement. Standard response times are:

  • Critical issues: Within 4 business hours
  • High priority issues: Within 1 business day
  • Normal priority issues: Within 2 business days
  • Low priority issues: Within 5 business days

Business hours are defined as Monday through Sunday, 10:00 AM to 10:00 PM Eastern Time, excluding holidays.

Confidentiality

We take your confidential information seriously. Any information marked as confidential or reasonably understood to be confidential will be protected and not disclosed to third parties, except as required by law or as necessary to provide our Services.

Payment Terms

Unless otherwise specified in your service agreement:

  • Projects typically require a 50% deposit before work begins
  • Remaining payment is due upon project completion or according to the milestone schedule in your agreement
  • Hourly services are billed monthly with net-15 payment terms
  • Late payments may incur a 1.5% monthly interest charge

Project Delays and Changes

Project timelines may be affected by:

  • Delays in client feedback or approvals
  • Change requests outside the original project scope
  • Technical challenges discovered during development

Change requests may require additional time and cost. All changes must be approved in writing before implementation.

Termination

Either party may terminate services according to the terms specified in your service agreement. Typically:

  • For ongoing services, 30 days written notice is required
  • For project-based work, termination fees may apply as specified in your agreement
  • Upon termination, you will be responsible for payment for all work completed up to the termination date

Limitation of Liability

In addition to the limitations set forth in the ZENG VENTURES LLC Terms of Service, Zeng Technologies' liability for any claim arising out of or related to these Terms or our Services will not exceed the amount you have paid for the specific Services giving rise to the claim.

Contact Us

If you have any questions about these Terms, please contact us at [email protected] or by mail at:

ZENG VENTURES LLC
13950 35th Ave, #7A
Flushing, NY, 11354

These Terms of Service were last updated on March 21, 2025.

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